Cancellation policy

Subscription Cancellation Policy

Some Urbano coffee products are available as recurring subscriptions.

When you purchase a subscription, you authorise Urbano to automatically charge your selected payment method and deliver the product at the frequency shown during checkout. Applicable shipping charges and taxes will be displayed before you complete your purchase.

You can view, skip, pause, change or cancel your subscription at any time through your customer account or by using the subscription management link in your order emails.

Changes or cancellations must be made before your next subscription order is processed. If an order has already been processed, the change will apply to the following delivery. Requests involving an order already processed will be handled in accordance with our Refund Policy and your rights under the Australian Consumer Law.

Subscriptions continue until cancelled. There is no cancellation fee.

If you need help managing your subscription, please contact us using the details on our Contact page

Nothing in this policy limits any rights or remedies you may have under the Australian Consumer Law.